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What Was in That Letter?

State Regulations Necessitated Cross-Connection Notice 

First things first – Northglenn’s water is safe and meets all of the standards for drinking water.

Many residents recently received a letter about the cross-connection control program. You may be wondering – what the heck is that about? 

When the city is required to send a public notice about drinking water matters, the state tells us what to say and how to say it. This results in a letter with a lot of confusing and hard to read information. 

Here’s what you need to know about that letter, and the cross-connection control program: 

First things first – Northglenn's water is safe and meets all of the standards for drinking water.

We needed to send the letter because the cross-connection control program is required under the Federal Safe Drinking Water Act. Its purpose is to protect drinking water systems from unintended contamination. It only applies to businesses and multi-family residential facilities (apartments, condos and townhouses). 

The regulation states that all of these types of facilities are required to have a backflow prevention device that protects the city’s water system from contamination. The regulation also requires that these devices be tested annually.

In 2019, there was a handful of businesses and multi-family housing facilities (10 to be exact) that did not meet the requirements of the program. 

Though there was no contamination to our water system, these missed requirements are considered violations and the state requires us to notify all water customers using a very complicated and legal-sounding letter.

It is important to reiterate that our drinking water is safe, and Northglenn’s utility staff is dedicated to providing safe drinking water to all of its residents and businesses. We will continue to work with our businesses and multi-family residential facilities to help them meet the requirements. 

Go to for more information.