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Complaints and Commendations

Establishment of procedures for investigating complaints and allegations of employee misconduct is crucial to demonstrate and protect the Police Department’s integrity. This agency shall accept and investigate fairly and impartially all complaints of employee conduct to determine the validity of allegations and to impose any disciplinary actions that may be justified in a timely and consistent manner.

Making a Complaint or Commendation
Any individual may make a complaint or commendation either by telephone, in writing or in person. The individual may choose to identify himself or herself or remain anonymous.

A complaint  may be submitted to any member of the Police Department, all complaints and commendations are forwarded to a supervisor or higher rank. The supervisor will make a written report of the complaint or commendation.

A thorough investigation will be conducted of the events surrounding the incident in question.

Summary of the Complaints Procedure

  1. A supervisor will take the complaint and initiate an investigation
  2. The complaint will be thoroughly investigated
  3. The complainant will be notified of the results of the investigation

Possible Outcomes of the Complaints Procedure

  • Unfounded: The incident did not happen or did not involve a member of the Northglenn Police Department.
  • Not Sustained: There is insufficient evidence to prove or disprove the complaint.
  • Sustained: The allegation of misconduct is true.
  • Exonerated: The incident happened, but the member acted lawfully and properly.
  • Sustained Misconduct not Based on Complaint: The complaint may or may not be supported by evidence, but other misconduct not alleged in the complaint was discovered during the investigation.
  • Policy Failure: The incident may or may not have occurred but the investigation disclosed faulty policies, procedures or rules.


Disciplinary Actions
There are five types of discipline that may be administered to Police Department members:

  • Training or Counseling: To correct and improve employee performance
  • Reprimand: A written statement warning an employee of the consequences of future misconduct of a similar nature
  • Suspension: Suspension from duty without pay for up to thirty days
  • Demotion: A change to a position of lesser responsibility and salary
  • Dismissal: Termination of employment from the Police Department


Making a Complaint or Commendation Involving
a Member of the Police Department


To provide a positive or negative comment related to a traffic stop please email us at

In Person:
Northglenn Police Department
50 W. Community Center Drive
Northglenn, CO 80234


By Telephone:

By Mail:
Northglenn Police Department Internal Affairs
11701 Community Center Drive
Northglenn, CO 80233

By Email:
Commander Heidi Walts