Utility Billing-City of Northglenn

Utility Billing

John Eisel

Online Bill Pay
Click here to access the city's online payment web site.

With the city's online bill pay system, at any time you can:

View and pay your bill
Make one-time payments without registering on the site
Sign up for automatic payments
Receive monthly statements in your e-mail
View bill and payment history
View 10 years of water use history

Registering on the site is a one-time, secure process that takes minutes to complete.
All you need are:

Your address
Account number
Valid e-mail address

On the site, you can pay using a credit or debit VISA or MasterCard. Our service partners use the strongest encryption in the industry. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

One-Time Payments
You can pay online quickly and securely without setting up an account while continuing to receive a paper bill. Go on the city's online payment web site and click "Quick Pay." All you need is your Northglenn water account number and name on the statement. (Be sure to enter all nine digits and the dash.) Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

E-Billing
Receive your water bill by email.

You may pay your invoice by clicking on the link in your email or continue to use other methods. You can return paper billing at any time.

Please be sure to subscribe to e-billing at least two weeks before your next bill is due. After that, you will receive confirmation telling you when to expect your first water e-bill in your inbox.

Your e-bill will come from noreply@merchanttransact.com with "Your Bill From Northglenn is Ready" in the subject line. Add this address to your address book and check your spam filters to ensure you receive the e-mail.

If you change your e-mail address, please call our office at 303.450.8770 so we can assist you with this change.

Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

Call 303.450.8770 and we can accept your VISA or MasterCard payment over the phone. Your payment will be reflected on your account immediately. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

City Hall is open weekdays from 8:30 a.m. to 4:30 p.m.

The amount of your bill will be automatically deducted from your checking or savings account on the due date each month. You will continue to receive a paper bill. This will make your life easier, as you save postage and never pay late. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

Click for the NEXT form and more details.

Pay in Person
You can pay in person at Northglenn City Hall, 11701 Community Center Drive. The facility is open weekdays from 8:30 a.m. to 4:30 p.m. The city accepts cash, check and the credit cards Visa, Master Card and American Express. (Discover is NOT accepted due to high transaction charges.)

Pay by Mail
Send your water bill to:
City of Northglenn
P.O. Box 17489
Denver, CO 80217-0489

Either the account number or service address is needed. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

Night Drop at City Hall
A drop box is located in the south parking lot of City Hall, 11701 Community Center Drive. Payments are collected each day and applied to water accounts. Either the account number or service address is needed. Please do not deposit cash in the drop box. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

Payment Dates
Payments are due 23 days after the billing date. A delinquency fee of $10 will be added to unpaid water charges when two or more monthly statements are unpaid and the account balance is $100 or more. When a Final Notice is issued, 10 days are given to make payment on the delinquent balance and avoid Disconnection of Service. In addition, interest will accrue monthly on any outstanding balance.

Can’t Pay Your Utility Bill? Past Due?
We understand. Financial hardship can happen to anyone. There are options available to help you get back on track.

Payment Extensions and Partial Payments
Contact Customer Service at 303.450.8770 to discuss your options, we may be able to offer a payment extension plan. And remember, a partial payment is better than no payment and may keep your water on.

Apply for Utility Bill Assistance
The Northglenn Community Foundation provides grants to eligible Northglenn residents once every 12 months by applying a payment to the utility account. Funds do not need to be repaid. Applications are online at www.northglenncf.org or at City Hall, the Northglenn Recreation Center and the Northglenn Senior Center.

For landlords, the Registered Agent form is necessary to add tenants or agents to an account. Each tenant or management change requires submission of a new form. Please call 303.451.8326 to obtain this form.

Water monitoring equipment can detect unusual increases, which indicate the possibility of leaks. Once a year the city sends notifications to residents that have been flagged in the system so residents can investigate. Leaks not only increase your water bill, but also your sewer bill (that water has to go somewhere!). Fixing a water leak can save you money on your bills as well as conserve our most valuable resource – water.

Residential Water Rate Calculator